Intercall Review

intercallIntercall Review Summary – Intercall has the basic features you expect from a web conferencing service, but doesn’t do anything to differentiate itself from the competition.

Pros – Intercall can dial meeting participants, so they don’t have to call in. No plug-ins or software to install for meeting attendees.

Cons – The moderator software doesn’t work on the Mac. The mobile conferencing clients are good for audio, but they don’t offer any visual features (e.g. screensharing).

Category Score Why
Overall Rating: Intercall's overall rating 3 out of 5 stars It has all the common features found in web conferencing software, but nothing sets it apart. Intercall’s Mac compatibility, and it’s lack of mobile phone clients make their online meeting software feel obsolete.
Usability: Intercall's usability rating 4 out of 5 stars Intercall makes it easy to get around. You don’t have to dig deep to find moderator controls, or perform common meeting tasks.
Audio quality and features: Intercall's audio quality and features rating 4 out of 5 stars The audio sounded good during our testing.
Video quality and features: Intercall's video quality and features rating - 3 out of 5 stars The video looked alright in our tests, but once you’ve done meetings in HD, everything else looks substandard.
Collaboration features: Intercall's collaboration rating 4 out of 5 stars Intercall’s collaboration tools work well. You can share your desktop, or a specific application. Attendees can do the same.
Presentation features: Intercall's presentation rating 3 out of 5 stars Intercall’s organizer software is not compatible on the Mac. The presentation features work on Windows, but nothing stands out.
Mobile features: Intercall's mobile application rating 2 out of 5 stars Intercall has native applications for iPhone, Android, and Blackberry, but the applications don’t have a lot of functionality. They’re good for audio conferencing, but there’s no visual tools for screensharing, video conferencing, and other collaboration features.

What We Like About Intercall

Dial out to participants – Rather than make everybody dial-in to the conference, you can load participants numbers into the system, and Intercall will dial them for you.

Intuitive user interface – The moderator application is straightforward and easy to use.

What We Don’t Like About Intercall

Mobile clients are limited – Intercall has mobile clients for Android, iOS, and Blackberry, but they’re limited when compared to competing products. For example, you can save meeting details (phone numbers and PIN numbers) but you can’t screenshare.

Moderator software doesn’t work on the Mac – If you’re on a Mac, you’re out of luck. Intercall provides no software for Mac desktops.

Intercall Features

Pricing: $42/mo
Mobile Clients: No native iPhone or Android applications. They do offer a very basic mobile website, but it’s not as smooth as a native application from the app store.
Free Trial: Yes – But it’s setup manually through one of their sales reps. Services like GoToMeeting let you start the free trial without having to wait.
Meeting Capacity: Up to 20 people using the monthly plan. Up to 125 if you pay per minute.
Desktop Sharing: Yes – you can share documents and applications.
Desktop Recording: Yes
VOIP: Yes – you can talk and listen using your computer’s mic and speakers.
Control Granting: Yes – you can give access to any meeting attendee.
Video Conferencing: Yes – you can view meeting participants with a webcam.
Chat:  Yes – Group and private chat is available.
Annotation Tools: Yes

Conclusion

If it were 1999, Intercall would be one of the leading web conferencing applications, but lack of support for Mac and limited mobile clients make this web meeting software feel dated. If you’re looking for a more flexible online meeting solution, we recommend you read the reviews of our top-rated web conference services.

Additional Resources

Before committing to an online meeting service, make sure you read the reviews for our top picks. You can also compare our top picks side by side. It’s worth noting, that most of the vendors we review on this site offer free trials.

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Intercall Website

Intercall Review Details

Reviewed by: Jeremy Palmer
Reviewed on: November 2011

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